Privacy Policy

Privacy Policy

Simple Moves North Shore Movers Inc., operating as Simple Moves & Storage (“Simple Moves”, “we”, “us”). Last updated: November 10, 2026.

This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It covers our website, our quote form, phone calls, texts and emails, the moves and storage we provide, and our customer pages (quotes, invoices, payment and photo pages). We are a British Columbia business and we follow BC’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL).

The short version

• We collect what we need to quote, book, move, store and bill. We never sell your personal information.
• Phone calls are recorded and written out as text, and some calls are answered by an AI receptionist.
• We use trusted outside services (for phone, email, payments and AI tools). Some of them are in the United States.
• Texting is optional. Reply STOP to any text to stop our texts.
• You can ask to see, fix or delete your information at any time.

1. Who is responsible for your information

Simple Moves North Shore Movers Inc. is responsible for the personal information we hold. Our Privacy Officer answers privacy questions and requests:

Privacy Officer: Mekai Nason, Owner
Simple Moves North Shore Movers Inc. (Simple Moves & Storage)
Unit 12 – 4119 224 Street, Langley, BC V2Z 2V5, Canada (mailing address)
Phone: (604) 670-6050
Email: [email protected]

2. What we collect

We may also receive your contact details and request from services you use to find us, such as Google or Facebook. We do not ask for your Social Insurance Number or health information to quote or move you.

3. Phone calls and our AI receptionist

• Calls are recorded. Calls to and from our business phone numbers are recorded, and each call starts with a message saying so. If you would rather not be recorded, tell us and we can help you by text or email instead.
• Calls are turned into text. We make written transcripts of recorded calls and voicemails so our team can find what was agreed and get it right. We also use AI tools to summarize calls and messages and to help our team follow up.
• Some calls are answered by an AI receptionist. After hours, or when our team is busy, an AI receptionist may take the call. It can answer common questions and take your details so our team can follow up. These calls are recorded and transcribed too. You can always ask to speak with a person or leave a message.
• Video walk-throughs are recorded. If you show us your home on a video call for your quote, the call is recorded so we can count your items and get the quote right.
• Card payments by phone. If you pay by card over the phone, our staff type it straight into Square’s secure payment box. Our system tries to remove card numbers from the recording and the transcript. You can also pay with the secure payment link we send you.

4. How we use your information

• To give you a quote, book and plan your move or storage, and send the crew to the right place at the right time.
• To contact you about your quote and move: confirmations, reminders, crew-on-the-way notices, invoices, receipts and payment links.
• To take payment, keep accounting and tax records, and handle refunds, damage claims and disputes.
• To check quality and train our team, using call recordings, job photos and feedback.
• To ask how we did and invite a Google review after your move. Leaving a review is up to you.
• To keep our website working, see which pages and ads bring us customers, and stop spam and fraud.
• To meet our legal duties.

We use your information only for these purposes, or for a new purpose you agree to or that the law allows.

5. Texts and emails

Texts. Texting is optional, and agreeing to texts is never a condition of buying from us. On our quote form there is a separate box, not ticked for you, that you can tick to let us text you about your quote and move. We text you only about your own quote, move or storage. Message frequency varies. Message and data rates may apply. Reply STOP to stop getting texts, or HELP for help. Full details are in our Text Message (SMS) Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We only share your number with the service providers that deliver our texts for us.

Emails and promotional messages (CASL). Messages about your own quote, booking, move, storage or bill are part of the service you asked for. We send promotional messages (such as offers or “it’s been a while” emails) only as Canadian law allows: with your consent, or with the implied consent of a recent inquiry or purchase. Every promotional message names Simple Moves, gives our contact details, and has a working unsubscribe link or a “reply STOP” option. We process unsubscribe requests within 10 business days.

6. Who we share your information with

We do not sell, rent or trade your personal information. We share it only with service providers that help us run the business, only as much as they need, and they may only use it to provide their service to us:

We may also share information when the law requires it, to protect our rights or someone’s safety, with our insurer, claims adjuster or lawyers about a claim, with our accountants, with a strata or property manager when your building needs a notice of the move (your address, move date and times), or as part of selling or merging our business.

7. Where your information is stored

We keep our main customer records on our own servers in British Columbia, with a backup copy in a Canadian data centre. Some of the service providers listed above store or process information outside Canada, mainly in the United States. When that happens, your information is subject to the laws of that country and may be accessed by its courts or authorities. We choose providers that protect information to a standard similar to ours.

8. Our crew app and location

Our crew use a work app to see job details, record start and finish times, take job photos and send you on-the-way updates. The app records our crew’s phone location during working hours so the office can plan routes and give you arrival times. We do not track your location.

9. Our website, cookies and tracking

• When you visit our website, we record which pages you look at and when, the website or ad that brought you here, your IP address, and basic details about your device and browser. A small cookie lets us tell when the same browser comes back.
• We use your IP address to look up your approximate location (city, province and country) and internet provider. This does not show us your street address.
• Google Analytics and Google Ads help us see how visitors use the site and which ads work. Microsoft Clarity records how visitors use our pages, such as clicks, scrolling and mouse movement, so we can see what is confusing and fix it.
• The phone number shown on our website may be a tracking number that tells us which page or ad led to your call.
• When you ask for a quote, we may connect your earlier visits to your request so our team can see which services you looked at.
• You can block or delete cookies in your browser settings. The website will still work, but some features may not. Google and Microsoft handle information under their own privacy policies.

10. How we keep it safe

• Only staff who need your information for their job can see it, and they sign in to see it.
• Information travels over secure (encrypted) connections. Customer pages such as quotes and invoices use private links that are kept out of search engines.
• We never store full card numbers; Square handles them. Please do not send card numbers by text or email.
• If a security problem could cause you real harm, we will tell you and the Office of the Information and Privacy Commissioner for BC as soon as we reasonably can.

11. How long we keep your information

We keep your quotes, job and storage records, photos, call recordings and messages while you are a customer and afterwards, so we can handle damage claims, complaints, repeat moves and our business records. Financial and tax records are kept for at least six years, as the Canada Revenue Agency requires. If we use your information to make a decision about you, we keep it for at least one year after that. When we no longer need information, we delete it or remove the details that identify you. You can ask us to delete information we no longer need to keep.

12. Your choices and rights

• See your information: ask what personal information we hold about you, how we have used it and who we have shared it with.
• Fix it: ask us to correct anything that is wrong or missing.
• Delete it: ask us to delete information we don’t need to keep. We keep invoices and other records the law requires.
• Stop messages: reply STOP to a text, or click unsubscribe in an email. You can also ask us to stop any other use; if we need it to provide your move or meet the law, we will explain.

Send your request to our Privacy Officer (section 1). We may need to confirm who you are first. We will answer within 30 business days, as BC law requires, and tell you if we need more time and why. There is usually no charge.

13. Questions or complaints

If you have a question or concern about how we handle your information, please contact our Privacy Officer first and we will do our best to fix it. If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca or (250) 387-5629.

14. Children

Our services are for adults arranging a move or storage. We do not knowingly collect information from children.

15. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows when it last changed. If we make a big change to how we use your information, we will tell you before it applies to you.