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Knowing the difference between a Broker and a Mover is an important part of the moving process. Like most people in this day and age, you will probably turn to the internet to help with your search for a mover. It’s relatively easy to fill out a moving quote form to have movers reach out to you and compete for your business. You may speak to these companies thinking that they are reputable moving companies with the knowledge and know-how that a mover should have. But are you really only speaking to moving companies? This is where Brokers come into the picture. This guide will discuss the differences between a Broker and a Mover and how you should approach and treat your interactions with a Broker.
What is a Broker, and how do they differ from a Mover?
A Broker is a company that acts as the middle man between you and the actual moving company performing your move. A Broker does not own any moving trucks or equipment and does not employ a moving staff. The Broker acts as the sales team between you and the moving company, giving you quotes and accepting deposits on behalf of the moving company. Bottom line – these are not the people who will carry out your move. The Broker will choose a mover within their network and use them to perform your move. Because of the nature of a Broker, they may not be located in the area where you are looking for a mover (think of them as a call center).
What could go wrong with using a Broker?
There are several things that could go wrong with using a Broker:
So what should I do to protect myself from Broker issues?
When speaking to a company, the first thing you should do when speaking to a company is asking them if they are a Broker or Mover. For extra confirmation, ask if they have their own crew, staff, equipment, and trucks to perform your move – A “yes” is a good indication that they are legitimate Movers. A “no” is a good indication that they are Brokers.
The Federal Motor Carrier Safety Administration (FMCSA) suggests that if you decide to use a Broker, you should use this checklist of 8 simple rules to help protect yourself from possible issues:
You can check a Broker’s license status and complaint history with the BBB at BBB.com.
When you use SimpleMoves.ca to receive free moving quotes, you can be assured that we do not work with any Brokers. When our movers reach out to you, you’ll know that you are speaking to real movers.