Simple Moves Promise List

The Simple Moves Promise List — Our Commitment to Every Customer

At Simple Moves & Storage, we believe that hiring a moving company should never feel like a gamble. Too many people across the Lower Mainland have had experiences with movers who showed up late, handled belongings carelessly, damaged furniture without taking responsibility, or tacked on surprise fees at the end of the day. Our Promise List exists to eliminate that uncertainty completely.

Updated for 2026 — this guide reflects the latest moving tips and pricing for the Greater Vancouver area.

Every promise below is a standard we hold ourselves to on every single job — whether it is a studio apartment in downtown Vancouver or a five-bedroom family home in the Fraser Valley. No exceptions, no shortcuts, no excuses. When you book with Simple Moves, your cordial, professional, and uniformed team will uphold every item on this list. Here is exactly what that looks like in practice.

Pay Special Attention to Your Moving Requests

Every move is different, and every customer has items or situations that require special attention. Maybe you have a grandmother’s china cabinet that has been in the family for three generations and cannot be replaced at any price. Maybe your home office has a custom-built standing desk with a motorized frame that needs careful handling. Perhaps you have a vintage record collection, framed artwork with sentimental value, or a musical instrument that requires specific positioning during transport.

Whatever your special requests are, our movers listen carefully during the pre-move consultation and note every detail. Observe how we ensconced the china cabinet in blankets before encasing it in cardboard — that level of care is not reserved for the most expensive items in your home. It is our standard approach to everything we touch, because we treat your belongings as if they were our own.

Our crew leaders carry a written checklist of your specific instructions and verify each one before leaving the origin home and again upon completing the setup at the destination. If you told us during the consultation that the antique mirror needs to go in the master bedroom leaning against the east wall, that is exactly where it will be when we finish. We do not guess, and we do not improvise with your special requests.

Place Floor Protectors at Every Home

Hardwood floors, engineered laminate, natural stone tile, and carpet can all sustain significant damage when heavy furniture and loaded dollies are carried through doorways, down hallways, and around tight corners. Scuffs, scratches, dents, and moisture stains are common complaints after moves handled by less careful companies — and they are entirely preventable.

That is why our crews lay protective coverings along every path they walk at both the origin and destination homes. We use heavy-duty runner mats in high-traffic areas, adhesive corner guards on door frames and banisters, and clean booties or indoor shoes whenever we enter your home. We protect your floors from moisture and debris throughout the entire duration of our visit, not just when we are carrying the heavy items.

If it is raining on moving day — and this is Vancouver, so the odds are good — we take extra precautions to prevent water and mud from being tracked inside. We stage a clean mat at the entry point, swap footwear frequently, and wipe wheels on dollies before rolling them across your floors. Floor protection is not an add-on service at Simple Moves — it is built into every move we do at no additional cost because it is simply the right way to operate.

Pad-Wrap Every Piece of Furniture

We wrap everything — sofas, dining tables, dressers, nightstands, headboards, footboards, desks, bookshelves, mirrors, glass tabletops, and even items you might not think need protection. Do you see a car in the picture above? You cannot, because our movers were concerned they might accidentally damage it while loading the truck nearby, so they covered it with moving pads as a precaution. That gives you a clear sense of how seriously we take protection — if we will pad-wrap a car that is not even being moved, imagine the care your furniture receives.

Our moving blankets are thick, quilted pads specifically designed to absorb impact and prevent scratches, dents, scuffs, and finish damage during transport. Every piece of furniture gets individually wrapped before it goes on the truck, and the wrapping stays on until the item is carefully placed in its final position at your new home. We also use stretch wrap on drawers, cabinet doors, and any moving parts to keep them from swinging open or sliding out during transit, which prevents both damage and safety hazards.

Protect Your Mattresses with Bags

Your mattress is one of the most important items in your home — you spend roughly a third of your life sleeping on it, and a quality mattress represents a significant investment, often costing well over a thousand dollars to replace. During a move, mattresses are particularly vulnerable to dirt, moisture, tears, stains, and compression damage, especially when carried through narrow stairwells, loaded vertically onto trucks, and stacked against other items in the cargo area.

We unequivocally ensure every mattress is covered with a fitted plastic bag before it leaves your bedroom. These purpose-made bags protect against dust, rain exposure, contact marks from other items, and any dirt that might be on the truck floor or in the stairwell. For king-size mattresses, California kings, and specialty foam mattresses, we use oversized bags and add additional padding to prevent any bending, folding, or pressure damage during loading and transport. This standard applies to every mattress on every move — single, double, queen, or king — and it is never skipped regardless of how short or routine the move may be.

Provide Complimentary Wardrobe Boxes

Have you ever tried transporting your clothes in garbage bags or cramming them into cardboard boxes? They arrive wrinkled, tangled, and sometimes damaged by creases that no amount of ironing will fix. Dry cleaning bills add up quickly, and the frustration of unpacking a mess of tangled hangers and crushed garments is a miserable way to start life in your new home.

Wardrobe boxes solve that problem entirely. These tall, sturdy boxes include a built-in metal hanging bar so your clothes travel exactly as they hang in your closet — suits, dresses, winter coats, work uniforms, and formal wear arrive at your new home ready to wear without a single wrinkle.

We provide wardrobe boxes at no extra charge as part of our full service moving experience. Our crew brings them on moving day, transfers your clothes directly from the closet rod to the wardrobe box rod, loads the sealed boxes carefully onto the truck, and reverses the entire process at the destination. You do not need to fold anything, stuff anything into bags, or budget for dry cleaning afterward. This is one of the small details that makes a genuinely big difference in your overall moving experience and is a perfect example of what sets Simple Moves apart from basic moving companies.

Disassemble and Reassemble Your Furniture

Many pieces of furniture — beds with headboards and footboards, dining tables with removable legs, sectional desks, tall bookshelves, entertainment units, IKEA wardrobes, and china cabinets with glass inserts — are simply too large or too fragile to move safely through doorways, around corners, and down stairwells in one piece. Attempting to force oversized furniture through tight spaces is how damage happens, both to the furniture and to the home itself.

Our movers carry a complete, professional tool kit on every job and handle full disassembly at the origin and careful reassembly at the destination. All hardware — screws, bolts, cam locks, dowels, brackets, Allen keys, and specialty fasteners — is collected, placed in clearly labelled zip-lock bags, and taped directly to the corresponding furniture piece so nothing gets separated or lost during transit. When we reassemble your bed frame, dining table, or bookshelf at your new home, it will be just as sturdy, stable, and properly aligned as it was before the move began.

Place Every Item in the Correct Room

Nothing is more frustrating than having all your boxes dumped in the garage, piled in the living room, or stacked randomly in whichever room happened to be closest to the front door. You would spend hours — sometimes days — hauling heavy boxes through your new home to the right rooms yourself, which completely defeats the purpose of hiring professional movers in the first place.

At Simple Moves, we place every single item in its designated room according to your instructions. If you have labelled your boxes — kitchen, master bedroom, kids’ room, home office, guest bathroom — our crew reads every label and delivers each box to the correct location. Furniture goes exactly where you point. We ask for your direction as items come off the truck so that by the time our crew finishes unloading, your new home is already organized, functional, and ready for you to start unpacking at your own pace. You should never have to move anything twice, and with Simple Moves, you will not.

Arrive with a Smile and Make the Process Enjoyable

Moving is inherently stressful — it consistently ranks among the most anxiety-inducing life events alongside starting a new job, going through a divorce, and dealing with a health crisis. The last thing you need on top of that stress is dealing with a grumpy, uncommunicative, or visibly disinterested crew that makes you feel like your move is an inconvenience.

Our movers are selected not only for their physical capability and technical skill but equally for their attitude, communication style, and genuine desire to help people. They enjoy what they do, they take pride in doing it well, and that positive energy shows in how they interact with you and your family throughout the day.

A positive, communicative crew sets the tone for the entire moving experience. When your movers are friendly, proactive about updates, and professional in how they handle challenges, the day goes faster, unexpected problems get solved more efficiently, and you actually feel good about the experience when it is over. That is what the Simple Moves Promise is really about at its core — turning a traditionally stressful, chaotic event into something you can look back on and genuinely say went well.

Additional Commitments We Stand Behind on Every Job

Beyond the highly visible promises outlined above, here is what else you can count on every time you hire Simple Moves & Storage:

• On-time arrival: We confirm your moving window the day before and arrive within the scheduled time frame. If anything changes, we communicate immediately — you will never be left wondering where your movers are.
• Transparent pricing: The quote you receive is the price you pay. No surprise fuel surcharges, no stair fees that were not discussed, no hidden add-ons at the end of the day.
• Clean, well-maintained trucks: Our vehicles are pressure washed inside and out on a regular schedule. Your belongings ride in a clean, dry, secure environment every time.
• Full insurance coverage: Every move is covered by comprehensive liability insurance, giving you peace of mind that your belongings are protected from the moment we pick them up to the moment we set them down.
• Uniformed, identifiable crew: Every mover wears a Simple Moves uniform with a visible name badge so you always know exactly who is in your home and can address them by name.
• Post-move follow-up: We check in after your move to make sure everything met your expectations and address any concerns or adjustments promptly.

Book a Move You Can Trust

The Simple Moves Promise List is not a marketing gimmick or a set of aspirational goals — it is our non-negotiable operating standard. Every crew member is trained on these commitments during onboarding and held accountable on every job by our operations management team. When you choose Simple Moves & Storage, you are choosing a full service moving company that provides both the professional movers and the trucks, with a guaranteed level of care and professionalism that goes well beyond the typical industry standard.

Ready to experience the difference for yourself? Call us at (604) 398-4680 or request your free moving quote today.

Also, check out these helpful resources:

• Moving Checklist
• Your Essential Long Distance Moving Tips
• Moving Your House & Garden Plants
• Tips for an Easy and Stress-Free Move
• Smart Ways to Declutter Your Home Before Moving